One domestic major financial and insurance company owns 1,520 service outlets across the country, with scope of business covering property & casualty insurance, liability insurance, credit insurance, surety insurance, short-term health insurance and accidental injury insurance. The said company has a countrywide centralized business system that features an extraordinarily complicated structure and different system versions which only allow no more than six hours' unplanned down time throughout every year. This raises an extremely stringent requirement for operation and maintenance technical support, coupled with a need for guaranteeing the highly efficient operation of the database and business system.
OLM (Orient Legend Maker) addresses complicated customer needs through providing a wide range of professional technical support, which earned it a high confidence and recognition among the customers. From 2010 until now, OLM has been the loyal partner for the customer through delivering comprehensive service solution. OLM's onsite engineers improve its system performance baseline based on the characteristics of business applications; they provide advices on the performance analysis and forecast of the system database, provide early warnings for the potential business peak, offer analysis and advices on performance, capacity, potential bottle neck and network system; when a major performance issue arises, they offer emergent onsite support and provide regular optimization trainings to the technical staff of the customer's organization.